TOPIC: Clients

The Power of Connection, With Rik Rushton

[Watch time: 1 hour] Our guest expert in this session is Rik Rushton, aka known as The Communication Coach. Rik Rushton is a “time tested” Peak Performance Coach and Platform Speaker who has impacted key people from leading brands (Emirates, Holden, CGU, NAB), as well as professional sports organisations (Collingwood FC, Western Bulldogs, Cricket Victoria, Cricket Australia).…

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The Power of Connection | Q & A SESSION

[Watch time: 1 hour, 7 minutes] Video and Audio file of our Power of Connection Q & A Zoom Chat Log: 13:54:18     From Travis : https://www.16personalities.com/personality-types 14:05:11     From Lauren : sorry guys. have to take this call. bye

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Project Sheets Calculator

[Watch time: 1 hour] Video and Audio file of our session about Project Sheets Calculator In this session, we share a spreadsheet you can use to calculate your Project Sheets square meterage rates. Enter data as you commence and complete your projects. You’ll then be able to identify the margin / markup you actually made vs the…

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Build Your Reputation with Nicole Hatherly, Brand True North

[Watch time: 1 hour] Our guest expert in this session is Nicole Hatherly, founder and owner of Brand True North. Nicole (or Nik!) is a Brand, Profile and Leadership Strategist, with a wealth of experience in various industries – including the construction industry. She’s also an Executive Coach, Board Advisor, published writer and Branded Podcast Strategist,…

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Build Your Reputation Q & A Session

[Watch time: 50 minutes] Video and Audio file of our Build Your Reputation Q & A Zoom Chat Log: 13:05:49     From Lauren : Not today my friends. I have a sick child on my lap. Shoot me now. I’ll just be listening today :o) 13:07:35     From Construction 4U : Sorry guys,…

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Setting Client Expectations: Nearing Completion

Video and Audio file of our Q + A Session: SETTING EXPECTATIONS – Nearing Completion In this Q & A session, we discussed how to set and manage client expectations as you near project completion, and navigate the builders’ clean and defects. And we also covered how to set and manage the expectations of your…

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Setting Client Expectations: During The Construction Phase

Video and Audio file of our Q + A Session: SETTING EXPECTATIONS – The Construction Phase In this Q & A session, we discussed the key processes to use during the construction phase, to set and manage expectations with your clients. This includes a detailed run through of site meetings, and how to use them…

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Setting Client Expectations: During The PAC Process

Video and Audio file of our Q + A Session: SETTING EXPECTATIONS – The Pac Process. The importance of setting and managing expectations is BIG when running successful projects and a building business. So many issues can be avoided through effectively setting and managing expectations, and being proactive in how you do it. In this…

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Implementing Systems and Processes

[Watch time: 1 hour] Video and Audio file of our Q & A Session. Discussion included: recommendations for first hire after admin staff (supervisor, project manager, or business development / sales manager?) what systems to use for project management client pre-construction must-do’s creating habits choosing which systems to start creating first setting up agreements, and…

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